Giedrius Kukis
NordicTrack FreeStride FS7i broke down within 1st week after delivery. My video on this issue: Right side pivot joint locked on the frame. Incline engine barely worked, also when using the trainer it vibrated abnormal and sounded weird with bumping sounds on every step. Incline engine started getting very hot. Called in trainer's specialist, he diagnosed manufacturing fault on the right side pivot joint part sitting on the frame and increased it's inner hole diameter (part number 75) to let it move freely. Also the iFit chest heart rate monitor belt was not working (DOA), which they asked to send in and promised to send a new replacement. Took 2 hours to inspect and another 5 hours for specialists to take the trainer apart, repair the manufacturing fault and put everything back up again. What they did: took almost all parts completely apart, took part number 75 (pivot joint seen in the pictures) off the frame with a special press tool, removed metal shavings (most of the fault is on them and the poor quality control of NordicTrack who lets them be close to the joint so they can easily get int between frame and pivot joint), cleaned the frame place where pivot joint sits, then grinded the pivot joint's inner hole to increase it's diameter as they indicated it was wrong size according to the frame piece where it is sitting on in the 1st place, it was dead locked in the position. Then they mounted all the parts together and voila, no more hot incline engine, no more bumping sound when pedaling and no more vibrations, just a smooth ride just like NordicTrack ad states - 'like floating'. They indicated if this would not be repaired now, the incline engine would have burn out within couple next days if I continued to use the FreeStrider (just like for the people seen in this video: ) and let me touch it after couple of tests, it was burning hot, my laser thermometer showed over 80 degrees of Celsius just after going from 0 incline to 10 and back to 0. While after repairs have been completed it was room temperature after 6 times going up and down all the way. 350 euro loss on 1 week old FreeStride FS7i trainer repairs and NordicTrack declined monetary compensation even thought it was 1 week after delivery and the specialists who repaired my FreeStride trainer indicated it was manufacturing fault. All in all it is very hard to rate the trainer itself, when there are manufacturing and quality assurance issues straight out of box and you even don't get a proper fast response from customer support and when you ask to compensate all you get is a decline.
4 years ago
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NordicTrack UK has a 4.18 average rating from 832 reviews

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