Clive Shute
Having spent £1800 on a treadmill, I was very disappointed that having spent 4 hours building it, that it did not work. When I telephoned customer services, I was told no one was available to assist me until the next day but they would order a new console as this one was faulty. That was with out asking any questions so I can only assume this is a regular fault. I was then told it would take 3 weeks for a replacement part and then a visit of an engineer would be required. I asked if their would be any compensation for this and was told to write in and ask as no one would speak to me as managers don't speak to unhappy customers. I then asked for it to be taken away as I would use a different company only to be told I would have to pay for it to be removed as it had been built. 24 hours later I phoned and spoke to a sales agent and explained my anger at the level of service! He called me back and had arranged an upgraded console at no charge. The engineer is coming tomorrow so we shall see if we can finally get it working.
4 years ago
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NordicTrack UK has a 4.18 average rating from 826 reviews

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