Nick Green
I purchased the NordicTrack 2450 commercial treadmill in November 2018. When I first switched it on the motor would speed up and slow down randomly and quite severely. I reported this and after having to send video footage a new motor was sent out and fitted. After trying again the same problem happened although not as bad as before, so I phoned them up again and had to send more video footage in. Once again another new motor was sent out to the engineer to fit. He opened the box and the new motor was broken. The engineer did a few things to the treadmill whilst he was here to change the motor and there was a problem with the speed sensor which was bent and not pointing where it should be. He straightened it out and my speed problem was now fixed. Now my motor is making rattling noises like it has loose bolts or parts. I sent an email on the 3rd of February 2019 and the reply came back on the 5th of February that another new motor has been sent to the engineers for fitting. It is now the 13th of February and I am still waiting for the new motor. I would like to point out I also mentioned the 28 day money back to customer services, but they wanted to fix the problem!!! Okay lets have it fixed, now nearly 3 months later and I still have big problems. Not once have I received an apology from the customer services department for a treadmill that's been faulty from the first day I received it and also cost me £1899. I would like to speak with someone in management, but I was told on their recorded phone line that there is no one higher to speak with. I would like to say that I have been completely satisfied with the engineer who has been out so many times to rectify my treadmill since my purchase. From a very unhappy customer. Further to my above comments, they told me I can have a full refund due to all the problems I've had, great at least Im now getting somewhere, so I thought. I did not receive any money back or any communication, so I called again and the customer service department on two different occasions told me to sort it out with the finance company!!!!!! I paid in full on my debit card and the customer service department was basically calling me a liar and I had to prove to them by emailing my bank statement and a copy of receipt and they then finally refunded my debit card. I believe that the equipment Nordictrack is a good product and I just received a bad one on this occasion. I would suggest that you stay away from the company as the customer service department are letting them down badly. I have asked on numerous occasions to speak with a manager and they have told me that there isn't a manager to speak to!!!! I was then told that if I purchase another Nordictrack treadmill from another company that they would then supply me the free ifit 2 year subscription free of charge once I emailed a copy of receipt and all the model and serial numbers. I did this and was told this would be dealt with. two weeks later still no free subscription and told by Icon customer services that I would have to now purchase this. I have all the emails to prove what was agreed and I have now located all the directors email addresses in the hope that they will change the way they treat there customers. On a finishing note, no one from Icon has made any attempt to speak with me regarding all these issues. Buy at your own risk.
2 years ago
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NordicTrack UK has a 4.15 average rating from 768 reviews

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