Patrick Mitchell
I bought the NordicTrack Commercial 2950. I was attracted to it because of the screen, its incline ability and the 4.25HP motor. All in all, I must say it is a good treadmill and the iFit videos are great. However....., when I called the customer service dept in the UK to check that I would be getting free delivery and installation, my God, I have never experienced anything like it in my life. It appears that the team have zero interest in the customer. When I called I spoke with a young woman who was the most obtuse person I have ever encountered. I asked her to confirm that the treadmill would be installed and she said, no, it will not. I explained to her that one of the main drivers for buying this particular treadmill was the free installation. She replied that on check-out I did not check the free installation box. I explained to her that I did not see a free installation box and I expected free installation. She, without apology, told me that wouldn't be happening in a totally dispassionate manner. I told her I would not except delivery to which she told me I would have to pay for delivery. At no point did she try to resolve this issue. I reluctantly accepted delivery and am happy with the treadmill. It took the best part of a morning and afternoon to put it together between three grown men. It went together well, but be prepared to spend a lot of time working on it. Unless it is patiently done so, I can easily see how issues could arise. If I knew then what I know now, would I buy it again... absolutely not. I have a feeling that if I have an issue with the treadmill in the future, its going to be very, very difficult...
1 year ago
 
NordicTrack UK has a 4.00 average rating from 532 reviews

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