Can’t believe this scam of a company!!! I was looking for a dress for my birthday and ordered 7. Klarna wouldn’t work so I ordered it on my card as I knew I would be returning 6, if not all of them. The total came to over £300. The dresses came quickly but when I opened the box it only had 3 dresses. I emailed the company and they said they weighed the parcel and the weight was equivalent to 7 dresses and therefore basically telling me that I’m lying and received all dresses. I tried to fight it and open an investigation but they insisted they sent all of them and the package was probably tampered with by the courier (DPD) but the package was untouched and sealed shut. They said they’ll send replacements but can’t offer me a refund for them, exchange only... I’m now out £300!!! Basically paying £100 for each dress I received which are deceiving as they are either extremely short or extremely see through!!! They’re still refusing to send me my money and telling me to take it up with the courier company when it’s all on their side of things!! Absolutely appalling I can’t believe the service I’m receiving
Posted 3 months ago
Oh Polly is rated 2.34 based on 364 reviews

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