Not a good FIRST experience. Awful customer service, not once did she offer me any kind of help, just kept repeating "the hotel is allocated" yet i spoke to Virgin experience and they said i could email omghotels to sort something out as i have said multiple times, i am flexible with dates. I even tried to ring omghotels, but i was just left with a voice recording no matter which option i picked or how long i stayed on the phone (i wasnt put on hold or ever spoke to a actual person). I have gotten no where with this and i am really regretting spending £150.00 on this, when i could have booked myself into a nicer hotel, with the same experience, at a cheaper price! Clearly dont care about customers experiences.
1 month ago
OMG Hotels has a 4.37 average rating from 135 reviews

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