I made initial contact with Josh who the extremely knowledgeable and really helpful, he helped me with the potential options together with the details and the specifications for a frameless glass balustrade the balcony. Josh sent the various options, together with installation guides. The quote was extremely competitive quote and was issued quickly after I decided on the best option for our situation. Initially when I placed the order, I was a little unsure about the fact that the bottom rail and the glass where dispatched with at different times, I was told by Josh that this was to enable the customer to check the final dimensions. This re-check proved to be essential, as I was fitting the glass between to fixed points (both in height and length) and it enabled me to make due allowance for the thickness of the bottom rail and the fixing block and adjust the height of the glass accordingly. After placing the final order, I was given delivery date for the bottom rail, which arrived on the given date. After fixing the bottom rail and measuring the glass I then contacted Josh to order the glass, who gave me options on delivery dates. Josh rang me the day before to give me the contact details of the driver as well as approximate delivery time. On the day of the delivery, the driver rang early in the morning to give an approximate time of delivery, he also rang again when he was about ½ an hour away. The glass panels arrived on the designated time and in good condition, the driver helped to off-load the glass and was really helpful delivery. I had chosen to install the glass balustrade myself and with the help of two friends, we installed nine 1 metre long panels in around two hours and took a further 30 minutes to install the sealing gaskets. The final balustrade looks brilliant and we are really pleased with the final look. I would like to recognise the extremely high level of customer service and support throughout the whole process, as others have said in their reviews our e-mails were answered quickly, phone calls returned and great advice/help provided. Finally, a couple of points that we learnt from, which may help for anyone looking to install the product. • Make sure that base rail is level from front to back, as any slight difference will be multiplied by 10 at the top, when the glass is installed. • The sealing gasket has a top and bottom side, so just check this before installation. I would definitely recommend both the product and the company to any potential customers.
7 months ago
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Origin Architectural has a 4.85 average rating from 247 reviews

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