Anonymous
The quality of the twisted handle paper bags is great and we have never had issues with quality. We have had issues a couple of times though in other areas: Quite often our most desired size of twisted handle paper bag is out of stock, meaning we often are left with no choice but to size up on the bags and the next size costs almost double the price. This happens quite regularly and we are unable to order in huge bulks as we have a small store and can't store the extra bags. There's only an option to pay for next day delivery and no option for standard delivery, but this next day delivery option is only available weekdays and excludes bank holidays, so if we order on a Friday, for example, we still have to pay for next day delivery despite the order not arriving the next day as it's weekend. There should be a cheaper option for standard delivery, this is a bit of a bugbear for us as sometimes we pay the same amount in postage to wait one day or to wait 3-4 days. We have waited 5 days before now too when there has been a bank holiday. One of our orders had a whole box of bags missing once. If you order Mon-Thursday and are happy to pay the next day delivery fee then the service is good. I do think there should be a standard delivery option though as they don't deliver on weekends, whereas if you compare to other companies such as Amazon Prime, they can delivery next day, 6 days a week and often free of charge. I think the issues we've faced have more to do with the courier/delivery service used, however this is a huge part of the business so if it could be streamlined then we are likely to use more regularly.
1 year ago
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Paper Bag Co has a 4.83 average rating from 330 reviews

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