Alicia
Very disappointed with the customer service. I ordered two photobooks. One small book for myself and one other larger one for my boyfriend. Majority of the photos were quite personal and all were pictures of my boyfriend and I with some quotes and captions. I received both books on the same day. The smaller one was perfect, however the other one for my boyfriend had the correct cover but did not include my photos (obviously somebody’s else’s) This was quite upsetting because obviously someone else had ended up with my personal photos. Customer service were not helpful at all. Whilst they did get my order reprinted they only offered to issue compensation for their mistake if I had returned the mistaken photo book. It was up to me to pay for a satchel and postage to send it back to them. I found this unacceptable when all they would do is throw it in the bin (which I can do at home.. for free!) The photobooks are beautiful but PLEASE improve on your customer service!!!
1 month ago
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Alice, Customer Support

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