Please be aware that your photo book may be sent to another person all the way across the country. I ordered a book for my 90-year old grandmother who could not attend our small ceremony. We live on the East Coast. Our book was addressed and sent to a woman on the West Coast. Thankfully, she messaged me on Facebook to let me know and I contacted customer support. Papier is having *her* send the book to us *directly.* Even though she is kind and seems trustable, this solution requires us giving our home address to a stranger. Additionally, even though I'm sure she will handle it with care, the company likely has their own packaging and mailing techniques. Having a stranger re-mail the book makes it more likely to get damaged in transit. Papier did offer to refund the post office receipt and a portion of our orders, but said they would not be refunding either of us in full (she ordered a book recently too). I completely understand that mistakes happen—but these are enormous privacy issues, which is a very scary thing. This is not the same as a t-shirt or grocery order being mixed up. Photos of myself, my husband, our families, small children, our faces, and our names were sent out to a complete stranger. The quality seems great for the price, and we had even been considering using Papier for our Christmas cards this year. But this situation has really spooked us so I think we may reconsider.
6 months ago
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Papier has a 4.76 average rating from 12,507 reviews

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