Margaret Murray
We ordered some paving slabs that we expected to be delivered within 3 days as stated on the website. The slabs did not arrive and it took far too many phone calls before we managed to speak to anyone. We were made several promises about the slabs arriving the next day etc etc but they didn't come. We therefore decided to cancel the order and eventually received a refund. We were told we would have to pay for the slabs to be returned but as we pointed out that it was not our fault and had been lied to on several occasions about delivery so eventually they agreed a full refund. About six weeks later, having had a new patio laid with slabs we got elsewhere we came home to find a pallet of slabs on our driveway. Despite phone calls letting Paving Superstore know these slabs had arrived - not even the complete order and possibly not the slabs we had ordered originally - they are still sitting there a month later. I do understand there have been delivery problems due to covid but why people can't be honest about this I don't know. Needless to say we are not happy with the service we received - possibly not all down to Paving Superstore but Palletways who deliver for them. However, despite the people on the phone always being polite, it took a long time for anything to be done and a lot of fuss being made by us. We would not use them again as feel we have lost all confidence in them being able to deliver.
2 months ago
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Paving Superstore has a 4.64 average rating from 773 reviews

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