“The 12$ pizza was supposed to be a large pizza! The pizza was so so small that it didn't even look like a medium pizza it look more like a very small personal pizza , it was supposed to be with bacon peperoni and sweet banana peppers It barely had any of it very very disappointed would never order pizza hut again.”
“SHOOOOOOOOUTTTT to Brandi , Charles Town Wv Brandi have awesome customer service , we was indecisive about what we wanted and she gave us welcoming suggestions, made adjustments for stuff we didn’t want and even carried our stuff to my car ! She went ABOVE and Beyond for a customer. Food was hot and delicious! All of Brandi’s efforts was greatly appreciated! Thank you! You made us smile.”
“First, there wasn't a place to customize my breadsticks. And the phone number went to a call center, where I got the runaround and I couldn't contact the store directly. The 2 reps were unhelpful, I got a Door Dash driver that couldn't read a simple map, and I paid 20.00 for lousy service and a cold order”
“Pizza hut staff are extremely rude. We tried place order 10 pizza online tried 5 cards as order was so big there systems wouldn't allow so we called in spoke staff member waw no help at all hung up tried call back came back same situation we are regular customers due to service went to dominos provided better service don't order from pizza hut”
“They never bring my drink I always order a 2 liter and they never bring it NEVER . They never answer the phone either . I can never get in touch with them it sucks .”
“Order online with contactless pickup yesterday.
I drove to the curbside for pick up. Their staff came out within 1-2 minutes alway with fast service and courtesy. Price of $12 for a medium size (up to 5 toppings) is a good deal. Pizza is delicious, fresh and hot.”
“Order on my way home from work, the young lady that answered didn't know the difference between italian sausage or regular. Ask for candian bacon, she said black olives, I replied "no". Got to the place my order was totally wrong. As I was watching she was making a pizza, no gloves, wiping hands on her jeans. Got a refund and went to Miniskys pizza. Will NEVER order from pizza hut espeically when no one are wearing gloves.”
“Ordered a large pan pizza by phone while out shopping with different ingredients on each half from the store on Phelps Rd in Apache Junction. It was ready in 15 minutes for pickup and James did a perfect job for me and sooooo good. -will be back!”
“i visited the pizza hut on dorothy lane in kettering ohio. i paid $16.99 for a medium pizza. i went to my car to wait on it. i noticed a sign that said any large pizza any toppings for $12. i talked to the mgr and asked why he didn’t offer me the deal. he just kind of shrugged his shoulders and said he just rung in what i ordered. poor customer service. if you can save your customer money by letting them know about deals that would help ensure a return visit. think i’ll stick to dominos or papa john’s.”
“Ord number
Adrian 122538
At about 6pm on April 9th, I went to your outlet in Simei and wanted to buy your food and take it away. When a staff member said that the person in charge of the counter was busy in the kitchen, I also knew that you were busy, so I went online to buy your food. I thought the food order would arrive directly at your kitchen after I ordered it online.
When the staff in charge of the counter came back, she asked me if I had placed an order. I said I had just placed an order online. She said nothing and continued packing the food for other customers.
After a while, I felt it wasn’t right, so I asked her if my online order would go directly to your kitchen. She said no, so I asked her. If I hadn’t come to ask you, wouldn’t I have been waiting here in vain? She said yes,
I have a few things to ask you here
1) How many people order order online self-collection in a day? If your staff is busy in the kitchen for a long time no one is in the counter and those customers who order self-collection online are like me and they don’t know when they arrive will need to infrom your staff , and no one is in the counter
and they will be there and Wait for nothing
2)- When I first told her that I had just placed an order online, she did not tell me that I needed to let her know my order number.
3 miss 1 Garlic Bread”
“12$ Deal Supreme large pizza with very little toppings. Called store and they stated that it was the proper amount of toppings. Pizza Hut customer for years, no longer!”
“I went to lakeshore and 3rd Street to order pizza. This old man was unfriendly when I told him I want easy on tomato sauce. I had bought one a week ago and the lady was nice and did exactly what I told her. There was another staff in the kitchen who came to tell me to come when that lady is working. I told them Good customer service is key to a successful business which I know as a retired bank staff”
“Ordered pizza for a birthday party. It never came they kept saying they thought it was a fraud order. Finally got a partial order 2 1/2 hours later. Don’t order from Shamokin, Pa store!!”
