Chris Woods
Customer service has been appalling. Placed an order on 31/05/20 in the assumption that it would be delivered in the time frame stated on the website. Heard nothing for 2 weeks even though tried to ring, email and do the online chat only to recieve an email saying that they will have an update on when order will dispatched between 11am on the Friday and 9am on the Monday morning. Monday came still nothing. Decided that as needed the material on the order the following weekend that we would order elsewhere. So emailed saying that we wanna cancel order and again no reply even though on the order online it shows that we had asked to cancel. Tried ringing numerous times again still nothing. Then 4 weeks after the order have email saying it’s been dispatched. Again emailed straight back saying we had asked to cancel again nothing. Get home from work and the order has arrived delivered by the same company who had ordered second lot from (and they delivered that in 2 days of ordering from them). Now I’m still trying to contact this company to get the order collected and a refund but still no answer. Actually waiting on the phone as I write this review. Would I use this company again never. I know there’s a pandemic going on but if one company can deliver within 48hrs and another can’t using the same company there is something wrong. If anyone from this company would like to reply to me it would be very helpful and hopefully can sort out these issues
9 months ago
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Building Plastics Online Ltd has a 4.07 average rating from 380 reviews

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