Christina Townsend
Placed my first order of a pushchair for my daughters birthday. All seemed fine when I received a despatched email. However a few days pass, I still haven’t received my item so I check the tracking which states it’s delivery was failed and card left. I haven’t received any card and on further investigation it seems my item had been delivered to the same name street but a Pe1 postcode I’m NE. I contacted the company who told me that I must of entered the wrong postcode and they have no control over the ordering system, it’s all automated. I would have not entered the wrong postcode twice and a coincidence that I put a postcode for the same street name of some where I have no idea who they are also how payment was taken with the wrong billing address I ask myself! it seems it’s the automated system that was wrong not me. I placed the order on the 18/07/18 and made contact on the 21/07/18 to which I was told they could not do anything until Monday ( my daughters birthday) however I hear nothing until Tuesday which informed me they had managed to return the item and I would receive another one but not until Thursday! And not only that even after giving them my correct address I check my email receipt and my details are still wrong! Safe to say this is the first and last time I will be using this company.
3 years ago
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Play Like Mum Ltd has a 4.86 average rating from 4,096 reviews

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