The person came with the wrong attitude and without all the tools and equipment and unprepared. He did not have the sheets to put on the floor contain the mess from the drilling, he charged his drill at my home, he wanted to choose and enforce the path of the cable that was easiest for him with no regard for the customers wishes or desires or aesthetic appearance following the installation. He drilled unnecessary holes in my property and when challenged, instead of admitting to his mistakes he tried to play mind games by stating the opposite and told me he will be leaving if he is challenged. (I continued to challenge him and told him that he had the wrong attitude). He did not follow the plan agreed by myself and pod point customer interaction team. He said it was not possible, and said that theory was different to practice (paraphrased) - I was told by pod point "I feel the best way to run the cable is out of the stairs and then along the ceiling until we reach the exterior" - the installer said that holes cannot be drilled in the staircase or near it. He installed the wire like an unprofessional using an off-white colour in the plastic trunking at the joints and said this is what was available at the wholesalers, after he returned from his second visit leaving my property in his vehicle. He also left for half an hour to make a phone call for half an hour before this. He left my property after 6 hours, he wasted a lot of time. He initiated a negative discussion with me about who was funding the pod point installation and said it was a government grant and his taxes were paying for this, I responded that everyone’s taxes were paying for “this”. He did clean the mess near the meter, He did offer to hoover inside, and I had to let him borrow my hoover during the early part of the install, at the end of the install I said I will hoover up the new mess, inside. Outside my property he did not ask me for a brush and left the mess outside. He said his equipment was stolen two weeks ago. I now have more trunking visible, on an entire side, vertically, in my living room than what was possible i.e. to drill earlier and put it in the hallway. He told me I was the worst customer ever. He has done a bodged-up job with the trunking around the corners instead of proceeding around a corner at the same height and making a 90degree turn, he has gone around the corner, up, then proceeded straight, he has put unnecessary angles and turns in. I categorically told him that I will remove the hook rail (for jackets) in the hallway which only has two screws, yet he has cut the trunking around this and left some of the wire exposed which is shocking. I want another installer to come out and fix this.
3 years ago
Pod Point Limited has a 4.70 average rating from 17,119 reviews

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