Mark Wheeler
Booking the installation was very poor with multiple calls required to get the booking scheduled, multiple times that i called and was told it was being sorted out and it wasn't etc. This went on for around 4.5 weeks, at which point I managed to speak to a supervisor Stuart Campbell. Stuart was excellent, prompt in dealing with my issue and getting back to me, and had a technician out in 24 hours to install the unit. The technician was also organised in telling me arrival time, prompt in arriving, courteous and efficient in terms of installation. SO I was VERY unhappy with the pre-installation process, but then (thanks to Stuart's intervention) very happy with the way it was subsequently dealt with.
1 year ago
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