Taimoor Khan
Took around 4 months from initial contact to installation (can’t recall exact dates). Lack of responsiveness from sales and other staff, I had to do all the chasing (several times). It was almost as if you were not interested in a sale. I was told that the installation was non standard as I needed more than 15 metres of cable, I was asked to estimate how much. I measured approx 25 metres. Someone should have been sent to do a survey - this should always happen for non-standard installations. Finally when the installer arrived (Mark), he told me that the office admin team had underestimated the time required for the job, so he may not be able to complete it as he had a second job on that day. I spoke to Freddie in the office and he informed me that the actual cable length was 31 metres so I had to pay a further £95 before we could proceed. I had little choice and had to pay the difference. The installation ended up costing me around £500 - almost double what I had originally thought. Not pleased. Eventually after some persuasion on my part, the installation was completed on the day - Mark was excellent, really polite and a competent installer. Thanks to him. However, overall my experience was very poor. I work for Jaguar Land Rover and I know many of my colleagues will be looking to install wall boxes in future. I will of course tell them of my experience and inform them if they wish to go with PodPoint, they should be prepared for delays and recognise that it won’t be a very smooth process - I would advise them to consider alternatives or if they prefer to go with PodPoint, then start the process (very) early. I hope you take the feedback in the way it is intended. I want to ensure that you modify your approach so that future customers do not have to suffer in the way I did.
7 months ago
 
Pod Point Limited has a 4.70 average rating from 15,933 reviews

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