Anonymous
Polette, A dull misery!!! At first it took almost 1 month to receive the glasses. Then it turned out that I couldn't see through them at all. I sent an email that I wanted to return the glasses and I would like the correct prescription glasses in it. this became a complicated e-mail traffic in which a solution was never given. I took the glasses to an official optician; he looked at the glasses and found that the right glass only has a reading strength (which is not at all correct with the measurement in the Polette shop) and the left glass only has a distance strength (which is also incorrect)… No wonder I couldn't see. According to the optician, the glasses are completely straight instead of slightly curved as eyeglasses should be (so: bad quality). I wanted to have the optician put new lenses in the frame, but that is impossible because the metal frame has no screws on the side; apparently the glasses are made at the same time as the frame and it was therefore impossible to return the glasses to polette and to put the correct lenses in them. But why isn't this communicated? They cannot be reached by phone, and by email it always takes longer than 48 hours After 1 month I was told that the full amount had been deposited into my account. I NEVER RECEIVED A REFUND! I say now; in this case a cheap buy is an expensive buy, no buy! I have lost 90 € and can throw away the glasses...
2 years ago
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Polette has a 1.8 average rating from 22 reviews

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