A Very Angry Customer.
I ordered a sofa, amongst many other items on the 30th December 2020. Was told an estimated time for delivery as being a minimum of 20 weeks. I was not concerned by this and anticipated that one of the sofas would not be delivered before June 2021. Out of the blue, I got a telephone call from a woman at Ponsfords two weeks ago, quoting that the date for delivery was on the 12 April 2021, I confirmed this was fine, and advised there was no access issues and I would make arrangements for someone would accept the deliver. The same female advised that I had up until Friday 9th to clear the balance. I called On Thursday 8th, cleared the balance, and asked for the estimated time for delivery. To be transferred by phone to four different people, who clearly didn't have a clue what was happening, and then being rudely told firstly, the date of delivery was not the 12th April, it was an "estimated" time (which clearly it was not an estimated delivery date) and that the delay was as a result of the company not being able to get hold of the chemicals to make the cushions (which is a load of baloney). As mentioned above, I was not concerned by the estimated delivery of the sofa which on order was quoted for June 2021. What I take serious issue is, is this, I was given a specific date for delivery, I got rid of two sofas to prepare for the delivery of the one I was told would be delivered on the 12th April, to now being told "it was an estimated delivery and now, we dont know when it will be delivered". I will now be without a sofa now until June 2021 and this company took my money before confirming the date for delivery. I clearly would not have got rid of my sofas unless it had not been but for the confirmation of the delivery date. The customer service here is appalling and I have spent a lot of money in this store. It is unlikely that I can accept this level of service. Thinking of contacting my credit card company for the return of the paid funds on the basis the sofa was not delivered today as was agreed.
6 months ago
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Ponsford has a 4.80 average rating from 514 reviews

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