Ms L
I was given an estimate of how long I would have to wait for my carpet to be fitted at the time of ordering which was far exceeded. I wasn't sure what to do about plywood because the floorboards were very uneven but I'd been told that it caused creaking. A representative called to look and suggested I had the carpet fitted and if I didn't like it I could pay for it to be taken up again for plywood to go down. I wasn't happy about the inconvenience and suspected the extra work wasn't welcome. I was told that if Ponsfords put down plywood it would be done properly and there would be no creaking and on this basis I went ahead. The floor is now creaking repeatedly on the main walkway and is very annoying. I haven't contacted Ponsfords because of the inconvenience of getting the carpet up but I am very disappointed.
6 years ago
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Ponsford has a 4.79 average rating from 535 reviews

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