Mrs S
Ordered two items of furniture from the website and paid 25 pounds for the local 'white gloves' service. Received an email saying the delivery would be made between '9 & 5' on a particular day. At 8am there was a knock on the door from a courier with the delivery of the product. I told him it was not a suitable time (at that time I thought he was going to assemble the furniture) but it soon became clear he was delivering only, so we reluctantly accepted delivery. I rang Ponsford's at that point (didn't open until 9) and they said the white gloves service was 'an error' on the website and it was not available - we would not have ordered in that case. To be fair someone was sent that day and assembled the furniture - he didn't know the furniture so was somewhat unsure, and we subsequently noticed it hadn't been put together altogether properly. All in all a poor show on our first purchase from Ponsfords, almost certainly in will be our last. Not impressed.
7 years ago
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Ponsford has a 4.79 average rating from 535 reviews

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