Our furniture was delivered in the end and we are very happy with it but the customer service is very poor. We had to chase up for a confirmation email of our order and an estimated delivery date despite spending thousands of pounds! The delivery was much later than initially anticipated with very little flexibility around dates. Every time we spoke with a different member of staff and our emails were often not followed up. Disappointing given the good range of furniture at competitive prices that they offer.
3 years ago
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Ponsford has a 4.79 average rating from 535 reviews

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Alice, Customer Support

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