I had never ordered glasses online, let along out of the country, so it was with some trepidation that I began the process with Pretavoir. After Lynsey (sp) pointed me to a website for basic measurement info, I went ahead with my order. Every question was answered, and when I had to make a change to gradient (your country uses "graduated" ;), the appropriate refund was promptly credited. My eyeware arrived yesterday, and I just love them. I've wanted a pair of ivory sunglasses for years, and your site was the first one I found the perfect pair at a great price! I couldn't be happier.