Your on-line Customer Service is just wonderful ..... at least it was for me. Thank you, Mathew - you are a true gentleman !! I have been having problems for a couple of days and each time I have connected with Mathew. He is remarkable !! He is patient, kind, friendly, considerate (of my limitations) and I believed he really wanted to help me. I never felt rushed (though I suspect he was dealing with several people at once), he never made me feel inferior as so many do. He is a true asset to your company ..... In fact, he would be an asset to any company. THANK YOU, Mathew - I wish there were more like you in the world !!