Quiz Reviews

1.9 Rating 151 Reviews
24 %
of reviewers recommend Quiz
1.9
Based on 151 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 46%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Quiz Reviews

About Quiz:

Buy the latest in Womens Fashion online today. We have a wide range in Womens Clothes, Footwear, Schoolwear, Accessories, Jewellery and more. Quiz Clothing. Quiz is a vibrant fast fashion retail group that focuses on delivering model style looks and all the latest trends in the industry at value for money prices. We aim to be exciting and innovative, offering our customers the fashions,footwear and accessories that they want.

Visit Website

Phone:

0845 241 5551

Email:

website@quizclothing.co.uk

Location:

61 Hydepark Street
Glasgow
G3 8BW

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Awful customer service. I purchased several items from Quiz via Very, my catalogue account. I needed to return two items totalling £87 and was advised that because they came directly from Quiz, to send them back directly to Quiz rather than to Very. I did this using the returns label inside and the self addressed return sticker with the Quiz return details on it. 10 days later and no refund or acknowledgment of items. I have today contacted Quiz who point blank refuse to help and advise if they’ve received the items or not. I spoke to Very who told me to contact Quiz. So basically Quiz have sold me items, had the return and now refusing to help with the refund. And very are suggesting it’s Quiz responsibility. I’m £87 down and no one cares. Joke of a company, DO NOT SHOP HERE!!! I certainly won’t again and will make sure Very are aware they are a dodgy supplier. Will go to social media also. Like anyone can afford to be £87 down right now.
Helpful Report
Posted 1 week ago
Bad customer service. Waited a long time for my delivery. Sent me the wrong item and an item I ordered was missing. Wouldn't refund me until I sent the wrong item back. Had the hassle of having to find a printer to get the returns label and go to the post office to post the item back. It was a mistake on Quiz's part so they should have had a courier collect the item from my door. Still waiting on my refund approx a week later. The app constantly freezes too and I was locked out of my account for a week. Have been ordering from QUIZ for years but they have lost a customer now as I won't be ordering from here again.
Helpful Report
Posted 2 weeks ago
They don't give you a free returns label anymore you have to do it all yourself and I'm not good with technology and dont have a printer , I want to return a pair of faulty shoes and I have to pay now to post them , the straps won't even go around a toddler's ankle never seen such small tight straps on evening shoes size 7
Helpful Report
Posted 8 months ago
Hi, I’m trying to contact quiz customer service as I haven’t received the confirmation and delivery information of my items that should arrive tomorrow but no one is responding. I have paid for next day delivery and after reading the reviews, I’m losing hope that they’ll actually deliver the items. Can I request for a full refund back and I’ll actually just go to the store instead please
Helpful Report
Posted 9 months ago
AVOID Have tried to return a package to Quiz for the last month with no luck. Their QR codes do not work, have been sent new ones which they say have the issue fixed but they clearly haven't. Wasting so much time trying to return their item which arrived incorrectly in the first place. Most stressful company to deal with and I would advise to avoid shopping here. Any decent company would take responsibility for their own issues and not have their customers take the hit
Helpful Report
Posted 1 year ago
REFUNDS TAKE 1/2 MONTH -AS STANDARD! BEWARE!!! ***STANDARD REFUND POLICY*** -YOU HAVE TO WAIT HALF A MONTH TO GET YOUR MONEY BACK. (10 working days) The information was discovered after I brought the item.(s) ‐---------------- This was my response email from Quiz when I asked for my money back sooner: "I've had a look at the tracking details and can see that your returned parcel has been marked as delivered on the 15th of February. In case your refund is not processed by the 28th of February, please get back to us and we will manually process the refund. Kindly wait till the required time. If you have any questions or need any help, we’re always here. Kind regards, Bayaz Babar | Customer Care Advisor" ------------------ I will be deleting my account once I recieve my money back. A disgraceful amount of time to wait for your own money to be sent back to you. I won't be buying anything again from Quiz , there are much better companies out there to buy clothes with much quicker refunds policies. -------------------------------------------------- UPDATE: Since posting this review I received an email from Quiz , they offered me 10% discount on any future orders - I still haven't received my refund as they 'robotically' reiterated their 10 working days joke of a time to wait. Of course, I'm not going to purchase anything else! Disgusting company. Date of experience: 22 February 2023
Helpful Report
Posted 1 year ago
sent back 2 parcels at the same time and they have only refunded one parcel and refuse to refund the other, as they say although signed for, they do not have it. they owe me over £400, I will pursue through courts if I have too. They email from abroad as the times are no uk times, no custoemr service at all
Helpful Report
Posted 1 year ago
Ordered a dress , to be delivered to a collection point .. Got email to say it had been dispached , over a week later , no further on . Sent several whatsapps to be told its out for delivery . Its now a week overdue to the estimated delivery date , no help whatsoever from Quiz . I have asked for a refund on several occasions which seems to fall on deaf ears . I would never order from QUIZ again , total disgrace how they treat you . Here's hoping i get my full refund ...
Helpful Report
Posted 1 year ago
Customer service is absolutely awful. I'm £220 out of pocket due to wrong information being given repeatedly, and a refund i'm still wait for from 28th September! The responders on the support email don't seem to care, and have fobbed me off for weeks. None of the phone numbers on the site seem to work and I can't seem to get in touch with anyone who knows what's going on. I'd never recommend Quiz to anyone.
Helpful Report
Posted 1 year ago
Ordered items for a wedding well over a week ago and haven't received them so now had to go out and buy again and will have hassle sending items back when they finally arrive... Not happy and will not be using again.
Helpful Report
Posted 1 year ago
I think we should report this company! they haven’t refunded me yet even though I sent several emails, and Whatsapp messages! they are a joke! DON’t BUY IN THIS STORE! I am checking the consumer protection from unfair trading to have my money back
Helpful Report
Posted 1 year ago
I visited the sligo quiz Mullaneys yesterday looking for a wedding guest dress, as soon as I walked in the manager welcomed me, left me to look around for a minute or two and asked if I needed any help. I explained I have a wedding and she asked questions to help me find the perfect outfit! Not only did I find an amazing dress I would have never thought to fit on but I got my bag and headpiece to go along with it! I’ll be back closer to the wedding for the jewelry! This staff made my day and are so pleasant to deal with! I highly recommend!!
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Posted 1 year ago
They always get it wrong with their order. There is always mixed up with their order, either its a wrong size or missing part. It has happened to me so many times
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Posted 1 year ago
They sent out the wrong size and then wouldn’t replace or refund. Avoid at all costs
Helpful Report
Posted 2 years ago
Returned 3 dresses to Quiz and they were received on 22nd Oct. I have proof of postage. I STILL haven’t received my refund. Just been told I’ll need to wait another 48 hours whilst they investigate !!!!
Helpful Report
Posted 2 years ago
Quiz Clothing are a DISGRACE!! WHEN I placed my order online I chose a collection point in my city and they decided to deliver to a different collection point in another town 25 miles away. I do not drive so how am I supposed to get there? Unacceptable!! DO NOT BUY FROM QUIZ CLOTHING, it's not worth the hassle!!
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Posted 2 years ago
Unfortunately the dress I had ordered was faulty as the stitching on the belt loop was was so close to completely coming off. I filled in a return form stating that the item is faulty, explained whereabouts and wrote a kind note by hand requesting a replacement to be sent to me ASAP (same dress/size everything!) I then got an email confirming a refund only to my account (postage was not refunded) with no apology or mention of another dress being sent to me. I needed this dress for a wedding so I am very disappointed with QUIZ clothing and I will not be ordering anything ever again.
Quiz 1 star review on 24th October 2021
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Posted 2 years ago
I ordered and paid for a dress (nearly $90.00) that I never received. They made me jump through all kinds of hoops to get a refund, which I never received. They tracked the dress to NYC, then nothing after that. I live in upstate NY. They never made good on the dress or the refund. I felt scammed!
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Posted 2 years ago
Ordered 2 dresses via clearpay didn’t get confirmation but taken money on the three attempts I tried to place order.
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Posted 2 years ago
Worst service ever, I bought a dress for next day delivery, and it’s been a week, they took my money. When i called, they were rude and told me to send an email which they never responded to. Wouldn’t recommend them at all, they are terrible. Please refund me my money
Helpful Report
Posted 2 years ago
Quiz is rated 1.9 based on 151 reviews