A portable hard drive died on me with some critical data on it. Since the data was important I started to toy with the idea of using a data recovery service. The service is expensive, and it doesn't help that reviews for a lot of the providers are indicating a good chance of being scammed. This negative image seems to plague the whole data recovery industry. I asked around for quotes from 3 providers. 2 of them came back with very optimistic and luring estimates, which made me very suspicious of what the actual price might end up being. R3's prices were very clear and fixed. I was after the worst case scenario price from the get go, which they were happy to provide and expand upon. The actual service was quick and responsive. The data was recovered, and there were no surprises in the final invoice. Highly recommended.