Ian M
We used Richardson and Starling for major dry rot repairs in Elgin. We had 6 areas of dry rot in a house purchased for restoration. Do not be fooled by a professional looking website. The quality of the workmanship was terrible in the extreme. Floor joists which had been spliced were supported by lumps of sandstone between the joist and the wall head, which soon gave way causing the floor to drop 20mm; wall framing in kitchen had to be redone because it was so far off square making it impossible to fit kitchen units; Floor boards which had been replaced by them were cut too short leaving a gap in front of the skirting board; a lack of DPC on the end of new joists resulting in bare timber coming into contact with the wall pockets in the stonework. Some attempt was made to rectify these problems, but still, the poor workmanship of Richardson & Starling shows up time after time. We should have realised at the time that this would be the outcome, when they left 3 unopened containers of Microtech Biocide for us to use ourselves. Our most serious complaint is that the dry rot returned. Following an inspection beneath the floor boards by ourselves 6 months after R&S had finished, we could see new fruiting bodies. We commissioned an independent survey which showed up hyphae, mycelicum and 3 fruiting bodies at the very centre of the original outbreak. Although they returned to deal with this, IT HAS SINCE RETURNED A SECOND TIME and has now been dealt with by another company. R&S also made a complete mess in relaying the floor boards they'd lifted, minus the tongue which had been destroyed, leaving us with a significant gap between the boards. These have also been replaced by another firm. In all, we are left with NO GUARANTEE from RICHARDSON & STARLING despite numerous emails and phone calls. We spent in excess of £50,000. for the work they carried out, and a further £28,000. to undo and redo the work they carried out as a result of their terrible workmanship. We live with the fear that the dry rot which they supposedly treated, will return. In conclusion, avoid them at all cost.
3 weeks ago
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Richardson and Starling has a 4.85 average rating from 298 reviews

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