Dr E Jannine King
We had around the world flights booked for our honeymoon last year, which had to be cancelled due to the pandemic. Although I was told by rountheworldflights.com that they had received £700 refund (a fraction of what we're owed) before Christmas, they have not yet refunded a penny to us, and are no longer responding to emails. It's a great shame as I had used them previously and always found them to be great. And I understand times are really tough in the travel industry right now - I'd be willing to be very patient and understanding, if they were communicating openly and honestly. But their handling of this situation leaves a lot to be desired. I also had considerable difficulty with part of the cancellation process - while they cancelled most of the flights for us when we first asked them to, they told us that one section of the fight, with Air New Zealand, was non-refundable, so we decided to wait and see if the airline cancelled the flight at their end, which would result in a larger refund. However, close to the date it was obvious this wasn't going to happen, so we asked roundtheworldflights.com to go ahead and cancel for whatever refund we could get. They did not do so - luckily I got a notification from Air New Zealand about checking in for the flight, so knew it has not been cancelled, and had to spend several hours on the phone in the middle of the night to them to ensure that I didn't get charged the extra Skycouch fair or the no-show at the airport charge, which would have resulted in paying many more hundreds of pounds! Air New Zealand were extremely helpful and stopped all the additional charges from being triggered, but said I couldn't actually cancel the flight as it had been made through a travel agent, and that the agent had to officially request the refund. They also told me that it was, in fact, a refundable ticket, so I should get most of the money back. I passed this info on to roundtheworldflights.com, but still haven't seen a penny. In these uncertain times, this is definitely a company to avoid - I'm now off to see if I can find a regulator to report them to, or any other way to pursue this, in the hope is seeing any cash back at all!
2 months ago
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roundtheworldflights.com has a 4.91 average rating from 1,063 reviews

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