I never do reviews but this one has to happen! I will never use or recommend Rugs Done Right again. I purchased a small rug that I couldn’t check to see if it worked until we got to our cabin 12 days after it arrived. I was ONE day past the ridiculous return time frame. The woman I exchanged emails with was rude. Only option was an exchange for the exact same price. I found the same rug (different color) I wasn’t thrilled with but went ahead and asked for the exchange- she wouldn’t let me exchange It as she said the price had to be the EXACT same-and the rug I found was the EXACT same rug but different color- I had purchased the original carpet with a small discount on line which was no longer offered when I had to make the “exchange” again, ridiculous! Never purchase from this difficult company! She threw every stumbling block possible to ensure the rug couldn’t be returned. Brutal customer service!