I recd a call from samsung today and she then arranged remote viewing setup. However, the funny thing was that samsung remote viewing app wasn't showing smartview screen to the technician. So the app that is in question smart view that's not working and samsungs own viewing app is not working. On top of that i was asked to give you the feedback of both the incidents. If the customers have to do r&d for samsung that what is samsung doing? I am not on your payroll to highlight your mess. I was told that i should be receiving a call to find some alternative solution. No calls were received. Nobody can cast . You buy 1000gbp phone and Samsung will block your id instead of support, will send damaged updates and in the name of support they will ask you to send your feedback as if y. Worst product support https://us.community.samsung.com/t5/Beta-Feedback/Galaxy-S10e-update-broke-Smartview-Mirroring-w-Sony-Bravia/td-p/1039723 https://uk.trustpilot.com/review/www.samsung.com/uk Since one month the update is iinstalled and they have damaged the mirroring function