Excellent service as always from start to finish and my new Poppy backpack is beautiful. I bought the Poppy as a more stylish option to carry my 13” laptop into the office and it fits in fine. Once all my other paraphernalia is in, notebook, charger, headset etc. it is packed full but it makes carrying it all much easier. I’ve carried it on my back and it definitely takes the strain off carrying all my work stuff and as a tote bag and it has been much admired already. The quality of the bag is second to none, as with all my other Sarah Haran bags, of which I am building a great selection to enable me to have lots of mix and match options. I bought the bag in pale grey and it will coordinate with so many outfits for daytime or evenings out. It will br great on holiday for carrying a water bottle and cardigan and scarf, sunglasses etc. So that I’m prepared for the sun or cooler nights. Excellent to take on a journey too as it fits so much in.