Private user, not a business. Supplies arrived the next day, just what I needed. Excellent choice of components, both new and refurbished, I ended up all new as prices very good. Very helpful advice on phone, I tweeked order to get a good all in delivery price. Sensible increments on delivery meant I could increase order without a doubling of postage etc. Used them before for a big scaffold order and was delivered to the door by their owm off road forklift. That really helped. Can't recommend enough, they are my number one contact for anything scaffold related.