Millie Tice
I feel the need to explain my experience with the company Service Stop that I have recently had awful experiences with taking my car to for its yearly service, in order to stop as many people as I can from using this company. This is going to be a long story due to the amount of problems I have had with this company but for those who do not like to read all of the details to sum it up; avoid this company unless you want to be extremely overcharged, have no detail on where your car is taken and to be blackmailed into receiving back your car and still withholding and hiding it from you after payments. This is not just one bad review from my side as I have recently found hundreds of reviews online of situations very similar to mine. My first issue with this company was that they had sent me a receipt stating that my service costs £106.44 (save £15 deal advertised) and they charged me £123.44. It's not a lot but i’m just getting started. Secondly the company were then late to collect my car (which wasn’t much of an issue with me really) and after arriving, the driver proceeded to get into my car and drive off without any gloves or a mask (which I must express is extremely important during this pandemic) after getting out of their own car, this includes not even sanitising their hands, which I am not comfortable with during these times and find it rather unprofessional and is currently being repeated by our government and prime minister on how important it is to do these things. Thirdly I received a call from their mechanic to tell me that my car had over £500 worth of things that needed doing to it. This rang big alarm bells to me, seeing as I had only just gotten my mot done. I must also add that the mechanic tried to convince me that one of these costs included getting my rear passenger tyre changed because they deemed it too worn which is absolutely not true due to this being changed 3 weeks ago on my mot (which not only have I checked the mot receipt but the tyre itself). In addition to this the mechanic stressed to me that my car needed to have its brake fluid topped up and the engine flushed.( which neither of these services were explained to me on what they were and why they needed doing, just forced on me that it had to be done in order to get my car back) Now I have a number of issues with this statement as from speaking to another car mechanic ( and doing research online) I have learned that it does not cost close to how much they were charging me for. So after being informed that these two things needed doing on my car before I could get my car the mechanic told me this would cost £170 together which is already a lot more than the company should have charged me for these services but they actually then sent me a bill of £210 which I was not willing to pay due to the extortion of it. After seeing this ridiculous bill and being very upset about it I had tried to get back in contact with them (which I had told him I would call him back to confirm) I could not get in contact with them as they were not answering my calls until 3 hours later. When he finally answered my phone call he had told me that I would not get my car back until I paid the insane bill. This really upset me and pressured me into giving the company my money in order to get my car back. The mechanic had told me that as soon as I made the payment the car would be delivered back to my address, which it was already late for as it should have been delivered from 4PM to 6PM that day. This is where my experience gets worse as I made this payment (stupidly) while on the phone to the mechanic and 7:30pm came around and my car was still not at my address so I took it upon myself to try and contact the mechanic again. I could not get in touch (surprise surprise) it was almost as if my number was blocked as the phone was cut off whenever i attempted to make the call, at this point I am getting very upset and stressed as I did not know where my car was and have been charged a crazy amount of money and could not get into contact with anyone to find out what was happening. This carried on through the whole night which stopped me from being able to sleep as I was so worried ( I had to go to work at 4AM in the morning) and had to find other arrangements to get to work which is not easy at that time of day. At 9AM the morning after all of this, I still heard nothing from the company and could not get in touch. This led to me finally finding the address to where my car was (which I was absolutely shocked when I found out it is a completely different company they have hidden under an address under their name - (Actually DB Autos in Newcastle but was shown as Service stop Garage). I decided to ring this garage to find out where my car was and they put the phone down on me as soon as I had asked them if they worked for Service Stop. At this point I was so distraught after everything I have gone through I decided to go to the garage myself and get my car. I finally turned up to the garage to find my car was not even on the garage property but actually left on the side of the road unattended, away from the garage. This stressed me out even more and I walked into the garage reception to ask for my car keys. After 20 minutes of trying to get my keys back the garage was still refusing to give me them even though they had received my payments and messed me around. My mother then decided to ring the garage to try and get back my keys and they were so unbelievably rude and nasty to her and still refused to give me them. Mum then contacted the police again and told the garage about this which then they had taken it upon themselves to drop off my car at my address before the police could arrive. The police have been informed about my experience and just know that this is just a snip of it, they have mentioned that they have had loads of people with the same experience ring them and there are more actions being taken. I will also be contacting trading standards and anyone else I can to stop this company.
1 year ago
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Servicing Stop has a 2.22 average rating from 2,465 reviews

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