Brian Kavanagh
My most recent experience was variable. I wanted details of a cruise taking place in 2023 under the Black Friday deals banner, which was e-mailed to me last week. Almost immediately I identified a cruise that my wife and I thought would be worth booking this far in advance and at the preferential rates advertised. However, when I sent off my enquiry, mentioning it was urgent as I did not want to miss out on the deal, my ‘elite’ concierge was, unfortunately, ‘out of office’, so I repeated the message to another concierge I had dealt with previously, but this one was also ‘out of office’! Not wishing to miss the deal, again, I sent my message to another concierge I had dealt with previously, but I received no response at all. Two days later my original message was responded to by my elite concierge on her return to work. ‘Urgent’ does not seem to resonate with your concierge team! Fortunately I was able to obtain the deal requested, but I think my good luck had nothing to do with sixstarcruises customer service on this occasion!
2 weeks ago
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Six Star Cruises has a 4.79 average rating from 3,587 reviews

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