Poor after-sales service. My impression was once I paid the money, that was that! Although it was suggested at booking, e-tickets would be sent, they were not. I had to ring to ask. The tickets arrived the day the ship left - surely the despacher should have noticed they might not reach us? Dreadful website of excursion provider - the 10 tours from Rome included 6 airport transfers and the filters did not work. I spent a long time trying to find something which was available - but I had no problem booking with Seabourn. No pre-or post travel phone call (yet!)