Mags Green
Very,very disappointed with service on our booking; more sub standard than six star. From the failure to provide the initial booking confirmation, failure to provide cruise credit action, the incorrect company email address on the post payment confirmation, the incorrect port of disembarkation (shown as Miami rather than Fort Lauderdale - with an airport transfer time from Miami at 10.00am for a 7.30p.m. flight!) and the failure to upgrade the flight class information despite the promise of a quality check to ensure all details were loaded and booked correctly, we have had to repeatedly make contact to ensure the arrangements were as promised. Trying to find someone who might be able to provide reassurance that issues have been fully resolved is impossible - Chelsie Foster on maternity leave; Alison Earnshaw just taken over and unwilling to speak to customers; no information on parent company World Travel Holdings with the only website for them being staff feedback detailing poor pay and training. Plus the latest invoice is headed the Cruise Club? Who are they? So rather than looking forward to a pleasant cruise experience we are wondering: will the arranged Heathrow transfer time of 1 hour 20 mins. allow us to catch our connection as we have been assured? will our flights, transfers, hotels, tours and cruise be booked and available as required? will we arrive home rested and refreshed, or nervous wrecks?
2 years ago
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Six Star Cruises has a 4.78 average rating from 3,259 reviews

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