Gerald Stern
Superb Seabourn cruise very badly messed up by Six Star Cruises and their delegated suppliers who we found (when our tickets arrived) were not Seabourn. When our travel companions could not travel due to emergency surgery days before travel, they advised Six Star Cruises of the situation out of courtesy. Even though our travel companions received no refund from Six Star, Six Star sought to optimise their profit by cancelling our companion’s pre-cruise hotel stay. Something got lost in translation and we landed in Barbados to find our own room cancelled as well and the hotel fully booked! That aside, we had thought our transfers and hotel were all through Seabourn but they were in fact of substantially lesser quality and poorly thought through. For example, Six Star had arranged for us to be picked up at the hotel at 5:00pm when all aboard was at 5:00pm! We re-arranged this the previous day ourselves and were of course entitled to have lunch on board. Six Star did not have a 24 hour 7 day service and we were stranded and left to re-arrange things ourselves and we found Six Star Cruises singularly unapologetic and wholly un-remorseful on our return home. Sorry but this is a two star travel agency.
2 years ago
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Six Star Cruises has a 4.78 average rating from 3,276 reviews

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