Michael Metcalfe
We were due to depart for Dubai on 16 March. Azamara emailed us direct o 10 March to cancel.I got the cruise element back from Sixstar on 19 June despite Azamara telling me they had paid Sixstar on 18 May. I am still waiting for £900 for the air tickets.Emirates told me on 27 June that they can see that the ticket provider has not refunded me. So today 112 days from the original cancellation note we are still waiting. Not good enough and not kept in the picture unless I make direct contact with the air and cruise people myself. To rub salt in the wound Azamara have cancelled another booking and you`ve guessed it I have to wait on Sixstar for that as well.. No prizes to those who think I should book through them in the future! A pity as some of the staff have been good in the past but management in this extreme cancellation period has from my view been totally lacking in its organisationand is lamentable.
9 months ago
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