Michael Metcalfe
Cruise cancelled on 10 march by Azamara. Cruise portion refunded to Sixstar on 18 May according to Azamara yet only received by me on 19 June. Still waiting for £900 air fares refund. Yet Emirates tell me they can see the booking has not yet been refunded to or claimed by the ticket agent used by Sixstar. I have had to do all the legwork for info. If I had relied purely on Sixstar coming to me I would still be waiting. I know there are many claimants but over 100 days--really? I put it down to poor staff management at WTH (the parent of Cruise 118; Sixstar and RiverVoyages).Probablt too many people on furlough and not enough to cope with the current volume. Regrettably we have had another Azamara booking cancelled,also booked through Sixstar. Cancelled 4 weeks ago. Still no news but on experience another 2 months to wait. New bookings will be made somewhere else!
9 months ago
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Six Star Cruises has a 4.78 average rating from 3,217 reviews

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