My husband found a Seabourn cruise that interested us through Six Star Cruises. A company that we had not used before. On 07/04/15 I booked a 7 day cruise in the Adriatic (or so I thought!!) The first mistake was to overcharge us by £60 which we were told would take 3 weeks to refund until my husband suggested to them by email that it would be refunded a lot sooner!. On 17/04/15 we were informed that, in fact, the cabin had not been confirmed with Seabourn and therefore we had no cruise but Six Star had our money. I advised Six Star that we had arranged taxis to and from the airport, boarding for our cat and time off from work and I asked what the company would do about it. We were offered compensation on a future cruise and I left it that we would call them back after I had checked at work as to what other time I could take off that linked in with another cruise. The only cruise I could find that matched was in the Med which was not our 1st choice. I left a message on the mobile of the person I had spoken to, I couldn't get through to Six Star's main number and I also left messages on the MD's mobile all of which were ignored. My husband managed to get hold of someone who quoted us a ridiculous cost which apparently did not include our compensation. When I called back after work, she advised me that I could not use the compensation on that cruise; it had to be a future cruise. I told her that this was a future cruise and I wanted to speak to an MD otherwise they could refund us the total amount. She kept me on hold and came back stating that she had spoken with an MD and it could be used after all!!! Eventually the cruise was confirmed although I again had to contact the company to get the BA booking reference which was not included in the paperwork, so that I could book in on line. The outcome of this is that I would never again use Six Star Cruises who I felt were totally unprofessional throughout and each time we called them spoke to a different person who had not bothered to look back at their records to see the problems we were experiencing. A 1* company at best.
6 years ago
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