DO NOT GET SKY Q IF YOU HAVE BT COMPLETE WIFI. It will not work. This is a well known issue between Sky and BT but they will sell you the Sky Q boxes regardless. I have spent hours of my life on the phone to Sky to try and get the boxes connected to no avail. We have now given up and are reverting back to the Sky HD boxes but it will take ONE MONTH for an engineer to visit and change the boxes. This leaves my elderly mother (who lives in our annexe) with no TV. This has been a disaster from start to finish and I would say avoid this company at all costs.