I've been a sky customer for over 10 years, running a smooth TV services and having mixed experiences with broadband. I decided to fully upgrade my package for TV+BB and at the very end of the sales process I am informed that installation of the Sky Q box will take 70 days!!!! This is misselling to say the least. The day before agreed installation date they pushed it forward another 2 weeks. On the next installation date, they did not turn up, did not call and re arranged for 8 days later. NO CUSTOMER SERVICE WHATSOEVER, SHAMBOLIC, TOTAL DISREGARD TO ITS CUSTOMERS. SOLD SOMETHING THAT THEY CANNOT DELIVER. Suggest you go somewhere else to source your TV and broadband services.