The website is easy to navigate, with instructions to make sure I get the correct size for my mac. It was very easy to proceed with my order and I can see the shipping fee right away even before I had to check out. I like that I received an email from them right away and they also sent another email with the delivery information. The cases came well-packaged and once I saw them, I was so happy!!! Just as I imagined how it would like on my mac and I can say that its really is sturdy and will protect my macbook. It was easy to install and remove, if needed. Love the rubber pad at the bottom too! Sticks on the table and makes sure my mac won't fall of by accident or something. Overall I'm very satisfied and will definitely order again!!!