I found the exact motor that I needed on the website based on my current engine model number and manufacturer information. I called to verify with the staff that I was ordering the correct replacement. I was transfered to someone who told me "No, you need to order this other model based on the model number I provided them over the phone. I listend to them and ordered what was suggested. When it arrived I found out they were wrong and I had in fact ordered the wrong motor and should have purchased the one I initially called about. Because of the policy requiring me to pay for return shipping, which would have added another $50-$75 of cost I decided to try to use the new motor, only to find out that I needed a custom blade attachment which is not available through either Small Engine Warehouse, or the manufacturer of the motor that I bought. When I called back to get info on why I was advised to purchase this incorrect motor, nobody had any idea how to help, or who and why they would have made an incorrect suggestion. Now $350 later I have a motor with an incorrect blade attachment torqued on and have been told by local repair shops that they will not work on it if I ever have any issues due to the potential liability of having said incorrect blade attachment. The compnay offered no solutions to reurn the motor at their cost or make the situation right by my, the customer. Would definitely not recommend purchasing online through this vendor, as you will get better results buying locally and direct where you can verfiy the correct unit prior to purchase.
2 weeks ago
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