This was the first time that I had to purchase any equipment of this type to get to the bottom of a sensitive personal problem. I called this company to ask for advice and clarification about the item I was considering buying and was very impressed by the excellent informative advice that helped me confirm that I was making the right choice of product. I received my order the following day and was quickly able to get it working for me. The instructions that were sent to me by email were very clear and easy to follow and the car tracer worked brilliantly. Should the need arise, I will, without hesitation come back to buy from Spy Equipment UK again.