These don't even deserve one star. Booked a car through doyouItaly. Clue is actually in the name. Paid 400euro in advance. First the shuttle bus information was wrong but finally got to Surprice Rental which is the first alarm bell. A company with multiple names. They charged me for a booster seat as they made out I ordered one. Even though I hadn't. But after a long plane journey. My family stood outside I just paid and said I'll sort the refund with doyouitaly later. Secondly we went in the office to collect our car and was hit with charges left right and centre. Long story short. They wanted 700euro as a deposit which on my booking papers was supposed to be 100. The 700 only on a MasterCard which I told they would keep my card on file but not take the money. Next is they can charge me 340euro on top of the 400 I already paid. but I won't get it back. As this is a deposit waiver so I don't need to pay the 700. Ok. My card didn't have enough money. Ihad cash. They wouldn't accept. I had a debit card. They wouldn't accept. This was a Sunday. So I had to load money onto my credit card and then travel back in the morning. Next day it cost me 200 euro.on top of 150euro to get back to Surprice Rental. Then they had a manager there who was like a 18year old man. They told me they cancelled my car as I had not collected the car within 2 hours. No chance of refund and no chance of another car.a true scam from the start. There was people there in the same situation as us. I asked a member of staff surely this isn't normal. And he told me the company is a scam company! This did get heated.the manager told me he was going to ruin my day. He wasn't wrong! Then I realised they need to trade this was to pay for his stupid haircut. I asked his employee where can I get a car for my family to end this disaster. I went back to Traviso airport, within 30minutes I had a car sorted and could start my holiday after loosing two days. Thanks Surprice Car Rentals. Autoone. And doyouitaly. Definitely did me. Haven't got my money back. The manager wanted to fight me. He will hopefully meet his match soon. I'm sure he will I'm reporting this company and discussing a claim with MasterCard