Terrible customer service food ran out and still waiting on replacement food 5 days later!!! Terrible customer service. As a loyal customer of tails - the delivered amount ran out 1 full week before and I had to buy another brand of dog food because tails couldn’t send product to me express. In fact I ran out of Friday, called them a Friday morning, it’s now Tuesday and after 4 phone calls to tails - I still have not received the food I paid for for my dog. Also he has to be put under for surgery at the vet on Thursday this week and has now had an upset stomach and runny poo with a change of food! When Tails go’s wrong they have no urgency or solutions in place to fix the problem. The poor customer service staff have no power or ability to help the situation because Tails don’t have any options in place - considering the factory is only at Heathrow it is not difficult to arrange a courier or collection which I would have paid for at my own cost! Literally hands are tied with this company with no recourse!
7 months ago
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Tails.com has a 4.67 average rating from 732 reviews

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Alice, Customer Support

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