I love my Stingray. When I did have an issue with the ratchets, Tentsile was great about getting me replacements. the one problem I have, is support for the product after a new one comes out. I have a stingray 2.0. Shortly after the introduction of the 3.0, its like my tent doesnt exist now. Buying accessories for it, becomes impossible, I wanted to get a hatch cover for it. Nope, the 3.0 doesnt work on the 2.0 and you cant GET one for the 2.0 now. It would be NICE to have legacy parts available. I spent a LOT on this tent, I shouldnt be stuck without the ability to buy replacement or accessory parts for it.