I had an exceptionally good experience with Tentsile! They take customer service and satisfaction extremely serious. I bought a - what I thought was a Tentsile tree tent online. Unfortunately it happened to be a fake. The seller ensured me that it was a sister company that produced the same tents under a different name but with the same quality. I reached out to Tentsile to ask if that was true. It wasn't. And then their reaction exceeded all my expectations. They asked me to send them the fake tent and gave me a brand new, real Tentsile in return. The communication was extremely friendly and they were so helpful! I've been using my Tentsile Connect for 2 years now and I am super happy with it. It's such an amazing feeling to climb up into your tent and just sleep up there in the trees. The whole system is so easy and simple to put up and take down again. I absolutely love it! Thanks again for this exceptional service.