Anonymous
If I could give 0 stars, I would. Terrible, ruthless company with no compassion and absolutely none existent customer service. This company used to be amazing and I wrongfully thought I could rely upon them. We broke down with a pickup truck and trailer, it had overheated. We spent an hour on the phone, still no answer, the app was useless but eventually someone turned up. They sent a mechanic to fix the issue, however it could not be fixed on the roadside. The mechanic was a lovely bloke and skilled at his job. However he was from a 3rd party company and not appropriate for the type of rescue we required. He patched it up as best he could and sent us on our way. We got 5 miles up the road and overheated again in a very dangerous place - fast dual carriage with no hard shoulder or lighting. I got through straight away, and they said they'd be there by 3:45 however 5 hours later (5:38) I clicked on the 'track' function on the app and it seemed we'd been forgotten about after being reassured we were priority. I got on the phone to them and they told me I wasn't covered to get home and that they now wouldn't be there now until 10am! And that we should get the police to recover us for £150 or we could upgrade for £196! Bare in mind we were in a dangerous place in the pitch black, I have PTSD. If this is how they treat 'prioroty' cases I'd dread to think how they treat less urgent ones.
3 months ago
Read The AA Reviews
The AA has a 3.2 average rating from 1,556 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial